Clarisolv
Travel Counselor
Egypt · Cairo · Full Time
Salary not disclosed
Description
Department: Travel Operations / Reservations Reports To: Senior Travel Counselor / Travel Operations Manager Location: As assigned Job Purpose To provide professional, responsive, and personalized travel services to individual and corporate clients by understanding their travel requirements, recommending suitable travel solutions, preparing itineraries, and managing reservations accurately and efficiently. The Travel Counselor is responsible for delivering an excellent customer experience while supporting the agency’s sales, service quality, and operational objectives.
Requirements
Department: Travel Operations / Reservations Reports To: Senior Travel Counselor / Travel Operations Manager Location: As assigned Key Responsibilities 1. Customer Service and Consultation • Respond promptly and professionally to client inquiries through phone, email, and other approved communication channels. • Understand clients’ travel needs, preferences, budgets, and special requirements. • Recommend suitable destinations, routes, airlines, accommodation, and travel packages. • Provide accurate information regarding travel options, fare conditions, baggage allowances, cancellation policies, and travel documentation requirements. • Maintain a customer-focused approach and handle client complaints or service requests professionally. 2. Reservations and Travel Arrangements • Prepare travel quotations and itineraries based on client requirements. • Process flight reservations, ticketing, hotel bookings, transfers, and other travel arrangements within the scope of the role. • Use the agency’s reservation systems, Global Distribution Systems (GDS), online booking tools, and supplier platforms as applicable. • Verify passenger details, travel dates, routing, fare rules, and booking conditions before confirming reservations. • Coordinate with airlines, hotels, travel suppliers, and internal departments to ensure accurate and timely service delivery. • Monitor bookings and communicate schedule changes, cancellations, or other travel disruptions to clients. 3. Sales and Revenue Generation • Convert inquiries into confirmed bookings through effective consultation and follow-up. • Identify opportunities to recommend additional travel services and relevant upgrades. • Prepare competitive quotations in line with company pricing policies. • Follow up on pending quotations and maintain accurate records of leads, bookings, and sales activities. • Contribute to individual and departmental sales and revenue targets. 4. Operational Accuracy and Compliance • Ensure that all bookings, tickets, vouchers, and travel documents are processed accurately. • Follow company procedures, supplier terms, ticketing rules, and applicable travel regulations. • Maintain complete and organized client and booking records in the relevant systems. • Escalate complex booking issues, refund requests, ticketing problems, and client complaints when required. • Protect confidential client information and comply with company data protection policies. 5. Teamwork and Continuous Improvement • Coordinate effectively with colleagues and other departments to ensure seamless service delivery. • Participate in training, product updates, and system familiarization. • Share client feedback and operational improvement opportunities with the line manager. Qualifications and Experience • Bachelor’s degree or relevant diploma in Tourism, Travel, Hospitality, Business Administration, or a related field is preferred. • Previous experience in a travel agency, airline, travel reservations, or customer service environment is preferred. • Working knowledge of GDS platforms such as Amadeus, Sabre, or Galileo is an advantage; proficiency requirements depend on the agency’s operating model. • Good knowledge of airline reservations, fare rules, ticketing procedures, and travel documentation. • Strong written and verbal communication skills in English; Arabic is an advantage depending on the client base. Required Competencies • Customer service orientation • Communication and interpersonal skills • Attention to detail and accuracy • Sales and persuasion skills • Problem-solving and follow-up • Time management and prioritization • Teamwork and adaptability • Professionalism and confidentiality Key Performance Indicators (KPIs) • Sales revenue and booking conversion rate • Number of confirmed bookings and achievement of assigned targets • Response time to client inquiries • Customer satisfaction and client feedback • Booking and ticketing accuracy • Quotations follow-up and conversion • Compliance with operational procedures • Productivity and timely completion of assigned tasks
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